Privacy Policy

Who we are and what this policy covers

Crafthouse Marketing ("Crafthouse Marketing", "we", "us", or "our") operates the Kia Technology website at kiatechnology.crafthousesystems.com, which introduces our AI platform and custom software development services. This Privacy Policy explains what information we collect through the website, how we use it, and the choices and rights available to you.

This policy applies to the website, inquiry forms, project advisor, and connected contact and chat services on it. It does not cover separate software we may build for a client under a signed project agreement, which will be governed by that agreement and its own privacy terms.

Information we collect

We collect the following categories of information:

• Inquiry information you provide. When you submit a form on this website, we collect the contact details and business information you enter, such as your name, email address, company, the services you select, and your description of your project needs. Please provide only information relevant to your inquiry, and do not submit sensitive personal information through the forms.
• Staff account information. Accounts on this website are limited to authorized Crafthouse Marketing staff. When a staff member signs in, we process their email address and authentication credentials to operate the sign-in experience and restrict administrative features to authorized people.
• Project descriptions used for recommendations. If you use the project advisor feature, the description you type is processed to generate service suggestions. This feature is offered to help you describe your needs; it is not a professional assessment of your business.
• Contact and chat services. Our embedded GoHighLevel contact form and chat widget process the details and messages you choose to submit. Those services may use cookies or similar technologies to operate, remember a conversation, and protect against abuse. our hosting infrastructure may process standard technical data such as IP addresses, browser type, and pages visited, to deliver the site, maintain security, and understand aggregate usage.

How we use information

We use the information described above to:

• Respond to your inquiry and prepare a proposal or next steps for the services you asked about.
• Operate, secure, and improve the website, including protecting it against misuse.
• Generate the service recommendations you request through the project advisor.
• Restrict administrative features, such as inquiry review, to authorized staff.
• Comply with law and enforce our Terms of Service.

Artificial intelligence

The Experience Kia sample keeps messages only in page memory, does not save them, does not use a microphone, and does not make real bookings. This differs from the connected contact form, project advisor, and external chat widget, which process information you submit. Some features on this website use artificial intelligence. The project advisor processes the description you provide to suggest services and next steps, and the "Experience Kia" page is an openly labeled scripted demonstration with fictional data — it is not a live AI conversation, and no microphone input is processed through it.

AI-generated output is a starting point, not a final answer, and should not be treated as professional, legal, medical, or financial advice. AI features may not be available at all times, and their behavior can change as we improve them.

Sharing of information

We do not sell or rent personal information. We share information only in these limited circumstances:

• Service providers. We use infrastructure and software providers to host the website, store inquiry records, deliver web fonts, operate GoHighLevel contact and chat features, and provide AI recommendations, each acting on our instructions.
• Within our team. Authorized staff may view inquiry records to respond to you.
• Legal and safety. We may disclose information if required by law, legal process, or to protect the rights, property, or safety of Crafthouse Marketing, our users, or others.
• Business transfers. If we ever reorganize or sell part of our business, information may transfer as part of that transaction, with notice provided as described below.

Retention

We keep inquiry information for as long as needed to respond to your inquiry and for a reasonable period afterward so we can reference earlier conversations if you contact us again. Staff account data is kept while the account is active and as required by law. We may also retain information as necessary for legal, accounting, or dispute-resolution purposes.

Your privacy rights

Depending on where you live, you may have rights over your personal information, including the right to know what we collect, to request a copy, to correct inaccuracies, to request deletion, and to be free from discrimination for exercising these rights. We do not sell personal information, and we do not use inquiry information for targeted advertising.

To make a request, use the Contact page on this website and describe what you are asking for. We will verify your identity as needed before acting on a request. If you are an authorized representative making a request for someone else, tell us in your message.

Security

We use administrative and technical measures designed to protect information, including restricting inquiry records to authorized staff. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This website is intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information through this website, contact us through the Contact page and we will delete it.

Third-party services and links

This website uses Lovable hosting and AI services, GoHighLevel contact and chat integrations, and Google Fonts. These providers may process submitted information and technical data to provide their services. We also link to other websites. Those services and sites have their own privacy practices, and this policy does not apply to them.

Changes to this policy

We may update this policy as our website and practices change. The effective date at the top shows which version applies. If changes are significant, we will note that on the website.

Contact us

Questions, requests, or concerns about privacy can be sent through the Contact page on this website. A direct privacy contact email address will be published here once it is finalized.